Sustainability Report

Why We Exist


“Our mission is to serve as a model company, which operates profitably and provides a good return to our investors, by providing Members in emerging and developing markets with exciting, high quality merchandise sourced from around the world and valuable services at compelling prices. We prioritize the well-being and safety of our Members and employees. We provide good jobs, fair wages and benefits, and the opportunity for growth. We strive to treat our suppliers right and empower them when we can. We conduct ourselves in a socially responsible manner and respect the environment and the laws of all the countries in which we operate.”


Who We Are


We seek to set the standard for our peers in terms of our ESG performance and to serve as a change agent, driving transformative progress in how companies in the region address environmental, social, and governance issues. We drive Membership value through a carefully curated selection of merchandise that is sourced both globally and locally and leverages the strength of our supply chain and purchasing power.

Our mission, to provide all Members an outstanding shopping experience with high-quality, exciting merchandise and services at the lowest possible prices.

Our vision, to be the most trusted source for high-quality merchandise and services in the markets we serve.


Our Values


  • Integrity: We do what’s right – always. We act with honesty, transparency, and fairness in every decision and relationship.

  • Excellence: We set high standards and continuously improve. From our clubs to our supply chain, we strive to deliver quality, value, and performance in everything we do.

  • Respect, treat co-workers, suppliers, and Members the way you want to be treated.

  • Passion, value all aspects of our work while putting Members first.

  • Continuous Improvement, make things better every day.

  • Accountability, deliver on commitments you make to your team and the company.

  • Community: We care for the people and places we serve. We build trust with our Members, empower our team, and contribute to the wellbeing of our communities.

What We Believe

We believe in:

  • Investing in the well-being of our employees through rewarding, good-paying jobs and opportunities for personal growth and advancement.
  • Operating with integrity, honesty, transparency, and practicing the “golden rule”.
  • Being good stewards of the environment.
  • Providing our Members with the best quality items at the lowest possible unit prices, keeping margins low through the relentless pursuit of operating efficiencies and lower expenses.
  • Operating in the best interests of our Members, earning their trust each and every day.
  • Providing a reliable Member shopping experience — with fun sprinkled in.
  • Continuously evolving and improving so we are in-tune with the changing needs of our Members.
  • Helping our communities by supporting suppliers, community organizations, and local businesses.
  • Our sustainability strategy is based on four main pillars, and the material topics identified by our stakeholders are presented therein. In addition to these material topics, the strategy reflects the findings of research on sustainability trends in the food and beverage retail sector at a regional and international level, as well as benchmarking against our regional and international industry peers. Our sustainability strategy is still being developed, and we look forward to sharing more about it in the future.